Helpdesk
Provide an exceptional service experience with a user-friendly issue tracker and a fully integrated knowledge base.
Raise customer service to the next level with an open source SaaS help desk
Transform your SaaS help desk with EAP Solutions. Streamline and elevate your customer support with a comprehensive suite of tools, including multi-channel ticket management, automated workflows, SLA tracking, advanced reporting, and more—all in one powerful platform. Take your support experience to the next level today.
Level Up With Real-Time Insights
Omnichannel Interactions
Never miss a support call from your customers with EAP Solutions. Effortlessly capture all interactions as actionable data, eliminating the need for your support team to switch between apps. With the Call Popup feature, receive live notifications of incoming calls directly on your desktop. Plus, seamlessly convert emails into support tickets, streamlining your workflow with this powerful open-source SaaS help desk software.
Automate Ticket Assignments
Streamline your workflow and reduce manual effort with automated ticket assignment rules, such as round-robin distribution or load balancing. These smart rules ensure tickets are evenly assigned across your team, freeing up more time to focus on responding to customers. Empower your SaaS help desk to deliver timely, reliable support and consistently meet commitments.
Team Excellence
Service Level Agreement
Deliver a tailored customer experience with SLAs that align with your support policies and customer expectations for response and resolution times. Track compliance and identify areas for improvement, ensuring your support process evolves to consistently meet and exceed customer expectations.
Customer Portal
Elevate your customer interactions and enhance their experience with a seamless, transparent system. With EAP Solutions’ Issue Portal, clients can easily track the status of their concerns and stay updated on your team’s correspondence. Invite customers as users in your EAP Solutions account to give them full access to essential features, including viewing sales orders, tracking shipments via delivery notes, raising issue tickets, and monitoring resolution progress. Empower your customers with clarity and confidence in every interaction.
Knowledge Base
Lighten your support team’s workload by crafting clear, concise help articles and FAQs. By addressing common queries, your team can focus on resolving complex issues that demand their expertise. This approach not only enriches your knowledge base but also empowers customers to find quick solutions independently, enhancing their experience while reducing response times.
Scheduling Maintenance Visits
Stay on top of service maintenance visits with the Maintenance Schedule feature. Ensure no appointments are missed while effortlessly logging employee details, tracking completed work, and capturing customer feedback—all in just one click. Simplify your maintenance process and deliver exceptional service every time.
Multilingual SaaS Help Desk Software
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Connect with Your Favorite Apps
EAPsolution offers a range of built-in integrations to help your business accelerate growth.
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